"Half a Copier"

Recent example

We were asked to look at a 7 year old photocopier. The machine was showing the fault code "SC320" this fault relates to a polygon mirror motor fault.

The repair is a simple one, strip & replace the polygon mirror motor,

  Job done! fault code gone away? or has it.

In fact the problem was only the icing on the cake.

The reason the mirror motor had failed was due to a  worn out exhaust fan. The fuser unit rollers were due for replacement and the developer had worn out. The true cost to fix / return the machine to good working condition would have been close to £1000.00 over the next 6 months.

Of course once you start the repairs you end up having all the extra jobs done because you have just spent £400 on the initial repair.

Our customer choose to replace the machine with a three year old refurbished "digital" machine capable of printing, copying and network scanning at a cost of £1500 + vat, he then decided to take out a maintenance agreement at 0.75p per copy, to cover all future repairs.

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