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Recent example
We were asked to look at a 7 year old
photocopier. The machine was showing the fault code
"SC320" this fault relates to a polygon mirror motor
fault.
The repair is a simple one, strip &
replace the polygon mirror motor,
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Call out Labour 3 hours
on-site |
£17.50 £198.00 |
|
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Part |
£199.00 |
|
| |
Total |
£414.50 |
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Job done! fault code gone away?
or has it.
In fact the problem was only the icing
on the cake.
The reason the mirror motor had failed
was due to a worn out exhaust fan. The fuser unit
rollers were due for replacement and the developer had
worn out. The true cost to fix / return the machine to
good working condition would have been close to £1000.00
over the next 6 months.
Of course once you start the repairs
you end up having all the extra jobs done because you
have just spent £400 on the initial repair.
Our customer choose to replace the
machine with a three year old refurbished "digital"
machine capable of printing, copying and network
scanning at a cost of £1500 + vat, he then decided to
take out a maintenance agreement at 0.75p per copy, to
cover all future repairs. |
