Support Crawley

Unlike other suppliers we do not offer unrealisable guaranteed call out response times, most suppliers that do, have to use very junior trainee engineers as a first response. We also restrict our operations to a 15 mile radius of Crawley. We know of one local supplier that maintains equipment in the Midlands, should your urgent call require the services of an engineer who is in Birmingham or a part currently being carried on this engineers car how long will it take for him to drive to you? Also if you are in Birmingham and you place a call how long will it take for an engineer to arrive, 4 hours on a good day, and that's if he can respond immediately.

We choose to prioritise our calls, if your call relates to a PM (Preventative Maintenance) light showing, we will book a call at a convenient time to you (when the machine is used the least) so as to reduce disruption.

We don't offer a No fix no fee! callout, what we will do is charge a £17.50 + vat callout fee to assess & quote for a repair, you can then decide whether it is economical to repair a machine, we will offer advice on what alternative's (new & refurbished) we would recommend.

We will then credit this against a replacement should you wish to purchase a new machine from ourselves.

If the call relates to a breakdown (machine out of action) during an important job we will endeavour to respond ASAP. Our current fastest response time is 15 minutes.

Telephone Support is FOC as long as the call remains under 5 minutes, if a call exceeds 5 minutes then the customer will be given the choice of proceeding with the call and being charged £20 per half hour or the customer will be given the opportunity to book a service visit. .

Time and Materials 

Call are charged at £15.00 Callout plus £30.00 per half Hour, workshop labour is still charged at £40.00 per hour.

Photocopiers:- Service agreements can be arranged from 0.6p per copy, this includes unlimited telephone support