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PHOTOCOPIER SUPPORT Crawley

  PHOTOCOPIER / COPIER SUPPORT

 

 
Digital Office Solutions Other Suppliers
  • All our engineers under go training with the manufacturer on each type of equipment supplied.
  • Use very junior trainee engineers as a first response.
  • We only use genuine consumables.
  • Use compatible consumables which cause reliability and copy quality issues.
  • The products that we sell are chosen for their technical merits.
  • Other suppliers use commission only sales force who are only interested in the profit they make.

Unlike other suppliers we do not offer unrealisable guaranteed call out response times, most suppliers that do, have to use very junior traineeService Support provided to Crawley, Horsham, Dorking, Reigate, Redhill, Horley, Oxted, Caterham, East Grinstead, Haywards Heath, Burgess Hill, Partridge Green & Billingshurst .West Sussex, & Surrey engineers as a first response. We also restrict our operations to a 15 mile radius of Crawley. We know of one local supplier that maintains equipment in the Midlands, should your urgent call require the services of an engineer who is in Birmingham or a part currently being carried on this engineers car how long will it take for him to drive to you? Also if you are in Birmingham and you place a call how long will it take for an engineer to arrive, 4 hours on a good day, and that's if he can respond immediately.

We choose to prioritise our calls, if your call relates to a PM (Preventative Maintenance) light showing, we will book a call at a convenient time to you (when the machine is used the least) so as to reduce disruption.

We don't offer a No fix no fee! callout, what we will do is charge a £17.50 + vat callout fee to assess & quote for a repair, you can then decide whether it is economical to repair a machine, we will offer advice on what alternative's (new & refurbished) we would recommend.

We will then credit this against a replacement should you wish to purchase a new machine from ourselves.

If the call relates to a breakdown (machine out of action) during an important job we will endeavour to respond ASAP. Our current fastest response time is 15 minutes.

Telephone Support is FOC as long as the call remains under 5 minutes, if a call exceeds 5 minutes then the customer will be given the choice of proceeding with the call and being charged £20 per half hour or the customer will be given the opportunity to book a service visit. .

Time and Materials 

Call are charged at £15.00 Callout plus £30.00 per half Hour, workshop labour is still charged at £40.00 per hour.

Photocopiers:- Service agreements can be arranged from 0.6p per copy, this includes unlimited telephone support

 

Ricoh, Infotec, Fault Codes SC120, SC121, SC122, SC123, SC192, SC302, SC306, SC320, SC321, SC322, SC324, SC390, SC391, SC393, SC401, SC402, SC411, SC500, SC503, SC504, SC506, SC542, SC543, SC544, SC546,SC547, SC610, SC691, SC692, SC900, SC920,SC921
 
Sharp Fault Codes
L2, L3, L4, L5, L6, L8, L9, H1, H2, H3, H4, H5, H6, U1, U2, U3, U5, EL, EU, CC, CH, CH, PC

 

 

 
LABOUR RATES
CALL OUT  £17.50
LABOUR £37.50

PER HALF HOUR ALL PRICES EXCLUDE VAT

 
CONTACT US
 
Manufacturers whose photocopiers / copiers we can repair,
service / support.
 
RICOH
INFOTEC
REX ROTARY
NASHUATEC
GESTETNER
LANIER
CANON
BROTHER
SAMSUNG
OKI
 
The towns in which we will service / repair photocopier / copier
 
ARUNDEL
BILLINGSHURST
BURGESS HILL
CATERHAM
CRAWLEY
CHARLWOOD
COPTHORNE
COWFOLD
CRANLEIGH
DORKING
EAST GRINSTEAD
EDENBRIDGE
EWELL
EPSOM
FOREST ROW
GODSTONE
HAYWARDS HEATH
HORLEY
HORSHAM
LEATHERHEAD
LINGFIELD
OXTED
PARTRIDGE GREEN
REDHILL
REIGATE
SALFORDS
SOUTHWATER
WESTERHAM
 
 

 

CONTACT US

CONTACT US
Digital Office Solutions
Unit 5 Hyders Farm
 Bonnetts Lane
Crawley
RH11 0NY
Enquiries
01293 537827
Email Us
SUPPORT
is offered
Monday - Friday
9.00am - 5.30pm
0870 848 4040
EQUIVALENCY LIST
PAYROLL MANAGER

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UK Photocopier Repairs

 

Quickstream Ltd T/A Digital Office Solutions, Registered in England Registration Number 04193475 Vat Registration Number 858 1773 84 Director J M Waters
Registered Office 87 Church Street, Willingdon BN22 0HS Office Address Unit 5 Hyders Farm, Bonnetts Lane, Crawley, RH11 0NY